Live Chat is a customer engagement platform that can elevate your business to the next level. Start by reading this eBook, which will help you understand Live Chat Tools, and see just how Live Chat Tools can benefit your business.

So, you want to be a successful online business? Good. You need to understand that it's not just the product or service you sell; your customer engagement is equally important. And in order to have great customer engagement, you first need to know what your customers want and need from you. In this article, we'll look at live chat tools that can help improve your customer engagement and make things easier for both parties involved.

Live chat has been around for a while now, but it's just recently becoming more and more popular. Sure, you've probably heard of it before, but did you know how effective it can be? It can be used for a variety of reasons, such as customer service and retention. Let's dig into the background information and see why it's so successful today.

Top 3 Live Chat Tools

1. ProProfs Live Chat 

ProProfs is a tool that allows you to create a live chat room and host it on your own server. It gives you the ability to schedule chats and customize the look of the chat room, as well as add plugins that allow you to add features such as video or audio calls. ProProfs also has an API that makes it easy to integrate with other apps or websites, so you can create a seamless experience for users who want to interact with you via chat.

2. Drift 

Drift is a simple tool that allows you to create your own live chat rooms and provide support within your website or app. You can easily customize the look of the chat room and add plugins that allow users to interact with each other in different ways. The nice thing about Drift is that it's free!

3. LiveAgent 

LiveAgent is another free tool for creating live chats on your website or app (and it's super easy). You only need basic knowledge about HTML/CSS and JavaScript, but if you're new at this whole website development thing, don't fret—LiveAgent has tutorials for beginners!

What Are the Benefits of ProProfs Live Chat Software?

1. Real-Time Customer Support: Live chat enables businesses to provide instant and real-time support to their customers. It allows customers to connect with support agents quickly and get their queries resolved promptly.



2. Increased Efficiency: Live chat software helps improve the efficiency of customer support teams. Agents can handle multiple chat conversations simultaneously, reducing response times and increasing productivity.

3. Increased Efficiency: Live chat software helps improve the efficiency of customer support teams. Agents can handle multiple chat conversations simultaneously, reducing response times and increasing productivity.

4. Improved Conversion Rates: Live chat can positively impact conversion rates on websites and e-commerce platforms.

5. Analytics and Insights: ProProfs Live Chat Software provides analytics and reporting features that allow businesses to gain valuable insights into customer interactions. 

Concluison 

live chat tools have become indispensable for businesses aiming to elevate customer engagement and success. By offering real-time support, these tools enable businesses to provide instant assistance and resolve customer queries promptly. This enhances customer satisfaction, improves conversion rates, and ultimately leads to better business outcomes.